Always Free shipping on US orders & return shipping is free! Our team processes orders within 24 - 48 business hours. We are super fast! Just as a reminder - delivery times are from the day your order ships, not always the day your order is placed. Please note that UPS does not count the pick-up day in the delivery time.
Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way! Please check to your friend/foe filters to make sure emails make it through.
Weather and other delays are outside our control and not covered by shipment time guarantees.
*Additional shipment charges may apply to oversized and/or packages weighing over 5lbs.
LOST OR STOLEN PACKAGES
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, theft is outside of our control and as we cannot recoup the value of the package, we are unable to offer refunds or replacements for stolen packages.
If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.