Shipping & Return Policy
Processing and Shipping
Please allow up to 48 hours to process your order.
Please allow 3 - 10 days for your items to arrive at your address.
For more shipping information, you can contact us by leaving a message, we will get back to you in 24 hours.
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
Once an order has been received, please allow approx. 2 business days for processing before the order is shipped. Once the order has been shipped, we will send you an email containing the delivery information.
Not all mail carriers or courier services are able to deliver to addresses containing a P.O. box. Because of this, we are unable to ensure the delivery of items shipped to mailing address containing P.O. boxes. Please check with your local mail carrier or courier service before placing an order with a mailing address containing a P.O. box.
SkyGenius offers Worldwide delivery on every order, however due to shipping restraints, this is not always possible. If at any time we are not able to ship to your initial shipping address, we will contact you ASAP and attempt to make alternate shipping arrangements. If this is not possible, we will refund the entire purchase amount right away.
For International shipping, please allow up to up to 40 days (not including processing time, customs, or mail carrier delays). There is nothing we can do to shorten the delivery of international shipments due to the process of international shipping carriers.
If you would like to inquire about upgrading your order for faster shipping, please email us at firstname.lastname@example.org BEFORE placing your order, and we can let you know if express shipping is available to your area (and what the additional charges would be.)
Return & Refund Policy:
Not Satisfied with Your Product?
If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 30 days of receipt.
Only items purchased directly from SkyGenius online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Native Union reserves the right to deny any return.
Did You Receive A Faulty Unit or A Wrong Product?
Please contact our Customer Support team to start the return process. Please include the following information:
1. Order number
2. Proof of purchase
3. Video or photo of the faulty product (if applicable)
4. Complete delivery address
5. Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.